User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority.
Jan GulliksenÅsa CajanderBengt L. SandbladElina ErikssonIordanis KavathatzopoulosPublished in: Int. J. Technol. Hum. Interact. (2009)