Factors That Influence Customer Trust and Satisfaction in Mobile Banking: A Problematization Approach.
Ahmed GeebrenAbdul JabbarPublished in: Int. J. E Bus. Res. (2021)
Keyphrases
- factors that influence
- internet commerce
- customer satisfaction
- retail banking
- internet banking
- banking services
- customer churn
- banking industry
- mobile devices
- service quality
- electronic commerce
- mobile phone
- customer loyalty
- mobile commerce
- mobile applications
- customer service
- technology adoption
- mobile users
- consumer trust
- call center
- user satisfaction
- context aware
- customer data
- mobile learning
- driving forces
- internet shopping
- financial services
- commercial banks
- information technology
- marketing strategies
- mobile services