Ludification as a Lens for Algorithmic Management: A Case Study of Gig-Workers' Experiences of Ambiguity in Instacart Work.
Divya RameshCaitlin HenningNel EscherHaiyi ZhuMin Kyung LeeNikola BanovicPublished in: Conference on Designing Interactive Systems (2023)
Keyphrases
- case study
- data processing
- management system
- information systems
- knowledge management
- information technology
- neural network
- current status
- data management
- real world
- decision making
- search engine
- decision support
- project management
- human resources
- network management
- database
- knowledge workers
- management information systems
- learning from experience