Service Engineering: a CAD system of service to evaluate satisfaction of products.

Tamio Arai Yoshiki Shimomura Tatsunori Hara Yohei Yoshimitsu

Published in: CEC/EEE (2007)

Keyphrases

service quality
service providers
management system
customer satisfaction
web services
neural network
service composition
service oriented
computing environments
information services
product design
end users
object oriented
markov chain
computer aided
service times