Supporting Online Customer Feedback Management with Automatic Review Response Generation.
Dzmitry KatsiubaTannon KewMateusz DolataGerhard SchwabePublished in: HICSS (2022)
Keyphrases
- decision support
- online learning
- information systems
- management system
- customer relationship management
- decision making
- online reviews
- semi automatic
- product reviews
- decision support system
- data processing
- customer satisfaction
- real time
- network management
- current status
- relevance feedback
- customer service
- commercial banks
- customer behavior
- case study
- online stores