Assessment of Customers' Relationship Management Practices on Customer Retention and Loyalty of Oromia Credit and Saving Share Company: Bule Hora City Branch.
Teshita Uke ChikakoGemedi Tesfaye HamuPublished in: Adv. Oper. Res. (2021)
Keyphrases
- customer retention
- management practices
- customer satisfaction
- project management
- customer relationship management
- customer churn
- service quality
- customer service
- cloud computing
- health care
- information technology
- web services
- electronic commerce
- key issues
- risk analysis
- credit scoring
- marketing strategies
- customer loyalty
- database systems