Social media use by government: From the routine to the critical.
Andrea L. KavanaughEdward A. FoxSteven D. SheetzSeungwon YangLin Tzy LiDonald J. ShoemakerApostol NatsevLexing XiePublished in: Gov. Inf. Q. (2012)
Keyphrases
- social media
- e government
- information technology
- government organizations
- data sets
- government services
- government agencies
- user generated content
- digital government
- united states
- big data
- case study
- artificial intelligence
- homeland security
- electronic government
- social media platforms
- social networking
- data collection
- public sector
- service delivery
- neural network
- south africa
- real time
- social media data