Electronic Commerce Customer Relationship Management (ECCRM).
Nicholas C. Romano Jr.Jerry FjermestadPublished in: Int. J. Electron. Commer. (2001)
Keyphrases
- electronic commerce
- customer relationship management
- data mining
- data mining applications
- competitive advantage
- customer churn
- service quality
- relationship management
- data mining technology
- agent mediated
- automated negotiation
- business models
- call center
- business transactions
- data management
- small and medium sized enterprises
- information systems
- cooperative
- real world
- online auctions
- business intelligence
- electronic transactions