Churn perdiction in the telecom business.
Georgina EstevesJoão Mendes-MoreiraPublished in: ICDIM (2016)
Keyphrases
- customer churn
- customer relationship management
- business processes
- information systems
- decision making
- business intelligence
- data mining
- electronic commerce
- business process
- customer retention
- competitive advantage
- business models
- business applications
- supply chain management
- mission critical
- life cycle
- social network analysis
- knowledge management
- process oriented
- enterprise architecture
- enterprise systems
- database systems
- real world