Conversational Agents to Suppress Customer Anger in Text-based Customer-support Conversations.
Itaru KuramotoJun BabaKohei OgawaYuichiro YoshikawaTakayuki KawabataHiroshi IshiguroPublished in: HAI (2018)
Keyphrases
- customer support
- conversational agents
- human communication
- customer service
- conversation quanta
- conversational agent
- customer satisfaction
- high tech
- affective states
- technical support
- world wide
- facial expressions
- multi party
- call center
- emotional state
- service quality
- multimedia
- human computer
- human computer interaction
- visual features
- supply chain
- intelligent tutoring systems
- service management
- data processing
- expert systems