A Data-driven Approach to Estimate User Satisfaction in Multi-turn Dialogues.

Ziming Li Dookun Park Julia Kiseleva Young-Bum Kim Sungjin Lee

Published in: CoRR (2021)

Keyphrases

user satisfaction
information systems
service quality
data driven
perceived quality
customer satisfaction
perceived usefulness
user perceptions
information quality
structural equation modeling
objective measures
database
web services
confidence intervals
quality attributes