Double-sided matching queues: Priority and impatient customers.
Adam DiamantOpher BaronPublished in: Oper. Res. Lett. (2019)
Keyphrases
- arrival processes
- priority queue
- service rates
- service times
- poisson arrivals
- single server
- arrival rate
- call center
- asymptotically optimal
- matching algorithm
- heavy traffic
- graph matching
- waiting times
- steady state
- arrival process
- feature matching
- queueing networks
- matching process
- image matching
- holding cost
- higher priority
- preemptive scheduling
- customer relationship management
- processor sharing
- queueing model
- neural network
- service providers
- object recognition
- website