System Design for a Data-Driven and Explainable Customer Sentiment Monitor Using IoT and Enterprise Data.
An NguyenStefan FoerstelThomas KittlerAndrey KurzyukovLeo SchwinnDario ZancaTobias HippDa Jun SunMichael SchrappEva RothgangBjörn M. EskofierPublished in: IEEE Access (2021)