Sales agents vs the internet: Understanding service sabotage based on the conservation of resources theory.
Estrella DíazDavid Martín-ConsuegraÁgueda EstebanPublished in: Internet Res. (2017)
Keyphrases
- information services
- resource allocation
- multi agent
- multi agent systems
- resource sharing
- allocate resources
- intelligent agents
- multiagent systems
- software agents
- customer service
- cooperative
- autonomous agents
- bounded rationality
- communication channels
- resource allocation and scheduling
- digital resources
- principal agent
- cloud services
- sharing information
- internet services
- resource discovery
- multiple agents
- resource management
- web services
- mechanism design
- grid environment
- network resources
- decision making
- computing resources
- communicative acts
- service discovery
- service providers
- coordination mechanism
- value added services
- agent technology
- computing environments
- agent architecture
- network services
- mobile services
- agent model
- speech acts
- customer satisfaction