Cognitive System to Achieve Human-Level Accuracy in Automated Assignment of Helpdesk Email Tickets.
Atri MandalNikhil MalhotraShivali AgarwalAnupama RayGiriprasad SridharaPublished in: ICSOC (2018)
Keyphrases
- human level
- general intelligence
- machine intelligence
- artificial general intelligence
- cognitive psychology
- cognitive science
- cognitive architecture
- human intelligence
- human level intelligence
- artificial intelligence
- spam filtering
- enron email
- intelligent systems
- information processing
- web intelligence
- email messages
- brain informatics
- machine learning
- human level ai
- information technology
- decision making
- information systems
- genetic algorithm