Data-Driven Decisions in Service Engineering and Management.
Thomas SetzerPublished in: Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model. (2014)
Keyphrases
- data driven
- management system
- decision making
- service management
- configuration management
- service platform
- decision makers
- service provisioning
- service delivery
- distributed computing systems
- enterprise systems
- service providers
- information systems
- decision support
- knowledge management
- mission critical
- web services
- information management
- management policies
- data management
- engineering design
- service composition
- artificial intelligence
- seamless integration
- service discovery
- customer service
- information services
- project management
- service oriented
- data processing
- call center
- product development
- network management
- service provision
- reference architecture
- industrial engineering
- software engineering
- e learning
- software intensive systems
- operational decisions
- virtual organisations