Online Review Helpfulness and Firms' Financial Performance: An Empirical Study in a Service Industry.
Marcello M. MarianiMatteo BorghiPublished in: Int. J. Electron. Commer. (2020)
Keyphrases
- financial services
- online reviews
- product reviews
- sentiment analysis
- online services
- sentiment classification
- competitive advantage
- risk management
- online learning
- service providers
- internet enabled
- financial institutions
- opinion mining
- service oriented
- information technology
- decision making
- real time
- management system
- end users
- economic development
- service quality
- information systems
- e learning
- point of sale
- financial information
- success stories
- competitive market
- strategic decisions
- text classification
- stock price