The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions.

Chin Eang Ong Pradip Sarkar Caroline Chan

Published in: Bled eConference (2011)

Keyphrases

service providers
service quality
online shopping
electronic commerce
website
artificial intelligence
information systems
business models
electronic business
online consumer
attitudes toward
consumer behavior
business transactions