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Using simulation to predict market behavior for outbound call centers.
Paulo José de Freitas Filho
Geovani Ferreira da Cruz
Rui Seara
Guilherme Steinmann
Published in:
WSC (2007)
Keyphrases
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call center
service level
asymptotically optimal
arrival rate
simulation model
service quality
market participants
cooperative
heavy traffic
qualitative simulation
database
artificial intelligence
distributed systems
electronic commerce