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Guilherme Steinmann
Publication Activity (10 Years)
Years Active: 2007-2013
Publications (10 Years): 0
Top Topics
Call Center
Sufficient Conditions
Database
Top Venues
WSC
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Publications
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Guilherme Steinmann
,
Paulo José de Freitas Filho
Using simulation to evaluate call forecasting algorithms for inbound call center.
WSC
(2013)
Paulo José de Freitas Filho
,
Geovani Ferreira da Cruz
,
Rui Seara
,
Guilherme Steinmann
Using simulation to predict market behavior for outbound call centers.
WSC
(2007)