IS-enabled sustainable competitive advantage in financial services, retailing and manufacturing.
Gareth H. GriffithsPaul N. FinlayPublished in: J. Strateg. Inf. Syst. (2004)
Keyphrases
- competitive advantage
- financial services
- knowledge management
- business processes
- business information
- competitive environment
- customer relationship management
- cost effective
- banking services
- strategic advantage
- market competition
- service quality
- management system
- real world
- electronic commerce
- decision making
- data mining
- real time
- business models
- software systems
- decision support system
- knowledge discovery
- expert systems