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A maturity model and an evaluation system of software customer satisfaction: the case of software companies in Korea.

Choon Seong LeemYongKi Yoon
Published in: Ind. Manag. Data Syst. (2004)
Keyphrases
  • customer satisfaction
  • user interface
  • software development
  • software systems
  • software architecture
  • data mining applications
  • service quality
  • software industry