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Is ICT good for employees? An analysis of its effects on sales agents' perceptions of service cannibalization.

Estrella DíazDavid Martín-ConsuegraÁgueda Esteban
Published in: Comput. Hum. Behav. (2015)
Keyphrases
  • multi agent systems
  • multi agent
  • management system
  • case study
  • intelligent agents
  • multiagent systems
  • autonomous agents
  • cooperative
  • incomplete information
  • attitudes toward