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Satisfaction with interpersonal and internet interactions in Thai corporate banking: an exploratory study.
Tanyamai Chiarakul
Mark Speece
Barbara Igel
Published in:
Int. J. Internet Enterp. Manag. (2007)
Keyphrases
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case study
internet users
email
knowledge management
literature review
electronic commerce
user satisfaction
web technologies
financial services
competitive intelligence
customer churn
online consumer