Exploring Impacts of IT Service Failure on Firm?s Market Value.

Seung Ik Baek Seung Jae Lee Gyoo Gun Lim

Published in: NCM (2) (2008)

Keyphrases

service oriented
information technology
web services
management system
service quality
failure prediction
failure recovery
mobile services
service discovery
service providers
neural network
service composition
distributed systems
end users
virtual organization
case study
loosely coupled
single server
data sets