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Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach.

Tan Vo ThanhMustafeed ZamanTrung Dam-Huy ThaiMd Rajibul HasanDagnachew Leta Senbeto
Published in: Ann. Oper. Res. (2024)
Keyphrases
  • customer satisfaction
  • information systems
  • evaluation method
  • data mining
  • user interface
  • outlier detection
  • information quality