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Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach.
Tan Vo Thanh
Mustafeed Zaman
Trung Dam-Huy Thai
Md Rajibul Hasan
Dagnachew Leta Senbeto
Published in:
Ann. Oper. Res. (2024)
Keyphrases
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customer satisfaction
information systems
evaluation method
data mining
user interface
outlier detection
information quality