A review-driven customer preference measurement model for product improvement: sentiment-based importance-performance analysis.
Anning WangQiang ZhangShuangyao ZhaoXiaonong LuZhanglin PengPublished in: Inf. Syst. E Bus. Manag. (2020)
Keyphrases
- measurement model
- product reviews
- customer reviews
- customer satisfaction
- sentiment analysis
- opinion mining
- structural model
- sentiment classification
- online reviews
- cross sectional
- positive or negative
- product features
- empirical data
- structural equation modeling
- exploratory factor analysis
- confirmatory factor analysis
- medical images
- high dimensional