Inside IBM: redefining the customer relationship via a knowledge maangement system.
Anne P. MasseyMitzi M. Montoya-WeissKent HolcomPublished in: IRMA Conference (2000)
Keyphrases
- knowledge base
- knowledge extraction
- knowledge acquisition
- domain experts
- domain knowledge
- knowledge based systems
- prior knowledge
- electronic commerce
- data mining techniques
- knowledge discovery
- real time
- neural network
- customer satisfaction
- knowledge sharing
- expert knowledge
- concept maps
- knowledge structures
- knowledge management
- recommender systems
- expert systems
- case study
- decision trees
- decision making