Kent Holcom

Publication Activity (10 Years)

Years Active: 2000-2001
Publications (10 Years): 0

Publications

Anne P. Massey, Mitzi M. Montoya-Weiss, Kent Holcom
Re-engineering the customer relationship: leveraging knowledge assets at IBM. Decis. Support Syst. 32 (2) (2001)
Anne P. Massey, Mitzi M. Montoya-Weiss, Kent Holcom
Inside IBM: redefining the customer relationship via a knowledge maangement system. IRMA Conference (2000)