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of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success.
Ronald T. Cenfetelli
Izak Benbasat
Sameh Al-Natour
Published in:
Inf. Syst. Res. (2008)
Keyphrases
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service quality
online services
service providers
information quality
customer satisfaction
cloud computing
web services
user satisfaction
customer support
rapid growth
end users
quality of service
multimedia
user interface
end to end