Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI.
Atri MandalNikhil MalhotraShivali AgarwalAnupama RayGiriprasad SridharaPublished in: AAAI (2019)
Keyphrases
- artificial intelligence
- enron email
- expert systems
- spam filtering
- electronic mail
- semi automated
- anti spam
- ai systems
- knowledge representation
- case based reasoning
- fully automated
- computational intelligence
- instant messaging
- mailing lists
- knowledge based systems
- data sets
- knowledge representation and reasoning
- feature selection
- spam detection
- ai technologies
- ai methods
- email messages
- text mining
- email spam
- intelligent behavior
- open source
- communication tools
- intelligent systems