Process Mining in Information Technology Incident Management: A Case Study at Volvo Belgium.
Arjel BautistaSyed AkbarAnthony AlvarezTom MetzgerMarshall ReavesPublished in: BPIC@BPM (2013)
Keyphrases
- process mining
- information technology
- incident management
- process model
- event logs
- information technology infrastructure
- business process
- business processes
- information systems
- situation awareness
- service providers
- service quality
- formal concept analysis
- clinical pathway
- case study
- data structure
- knowledge discovery
- computational intelligence