Tele-Consultation System Supporting Asymmetrical Communications Between Customers and Expert Staff in Distributed Environment.
Tadashi TanakaHirotaka MizunoHiroshi TsujiHiroyuki KojimaHiroshi YajimaPublished in: HCI (1) (1997)
Keyphrases
- distributed environment
- distributed systems
- distributed databases
- call center
- distributed computing
- intelligent agents
- peer to peer
- distributed data mining
- highly distributed
- customer satisfaction
- human experts
- peer to peer networks
- information resources
- communication systems
- multi agent
- computer supported
- marketing strategies
- concurrency control
- customer relationship management
- genetic algorithm
- domain experts
- cooperative
- artificial intelligence