Service Systems with Finite and Heterogeneous Customer Arrivals.
Rowan WangOualid JouiniSaif BenjaafarPublished in: Manuf. Serv. Oper. Manag. (2014)
Keyphrases
- service systems
- service times
- service requirements
- queueing model
- service level
- call center
- queue length
- arrival processes
- steady state
- arrival rate
- electronic commerce
- service oriented
- web technologies
- finite number
- stationary distribution
- random variables
- heavy traffic
- stochastic models
- supply chain
- lead time
- service rates
- queueing networks
- single server
- service selection