Investigating factors that influence the telecommunication company's performance Case study: Telecom of Kosovo (TK).
Majlinda FetajiIzet ZeqiriBekim FetajiPublished in: MECO (2023)
Keyphrases
- factors that influence
- case study
- customer churn
- churn prediction
- internet commerce
- telecommunication services
- lessons learned
- customer relationship management
- technology adoption
- social network analysis
- open source
- data mining
- real world
- mobile communication
- rule induction
- design process
- customer segmentation
- business intelligence
- knowledge management