How organizations motivate users to participate in support upgrades of customized packaged software.
Huoy Min KhooCecil Chua Eng HuangDaniel RobeyPublished in: Inf. Manag. (2011)
Keyphrases
- end users
- user friendly interface
- user interface
- user communities
- mission critical
- working environment
- knowledge management
- decision making
- information technology
- information systems
- recommender systems
- software development
- knowledge workers
- user profiles
- software systems
- query interface
- knowledge exchange
- unstructured information
- user centered
- automated tools
- high end
- development team
- workplace learning
- personal preferences
- development process
- web interface
- exchange information
- website
- service management
- geospatial information
- commercial systems
- e learning
- case study
- sensemaking
- software engineers
- user centric
- open source
- collaborative filtering