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Customer Churn Detection System: Identifying Customers Who Wish to Leave a Merchant.
Cosimo Birtolo
Vincenzo Diessa
Diego De Chiara
Pierluigi Ritrovato
Published in:
IEA/AIE (2013)
Keyphrases
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customer churn
customer relationship management
retail banking
prediction model
customer base
customer retention
churn prediction
eye tracking data
data mining technology
customer segmentation
web services
clustering algorithm
anomaly detection
rough set theory
customer satisfaction