Electronic Customer Care - Neue Wege zum Kunden.
Andreas MutherHubert ÖsterlePublished in: Wirtschaftsinf. (1998)
Keyphrases
- long term
- electronic commerce
- banking services
- customer service
- health insurance
- health care
- business transactions
- customer knowledge
- customer behavior
- marketing strategies
- bulletin board
- health information technology
- database
- independent living
- customer data
- design automation
- call center
- credit card
- association rules
- information technology