Governmental Service Gamification: Central Principles.
J. Tuomas HarviainenLobna HassanPublished in: Int. J. Innov. Digit. Econ. (2019)
Keyphrases
- information services
- public services
- e government
- service providers
- emergency response
- management system
- service quality
- processor sharing
- decision support
- service oriented
- service discovery
- web services
- customer service
- service oriented architecture
- data mining
- service composition
- design principles
- semantic web services
- virtual organization
- user experience
- service delivery
- end users
- learning process
- service management