Login / Signup
From Hospitality to Hostility: The Impact of Polarity Difference in Managerial Responses on Subsequent Guest Satisfaction.
Sai Liang
Danmeng Wu
Ziru Li
Ziqi Guo
Feng Ju
Published in:
HICSS (2024)
Keyphrases
</>
sentiment analysis
information systems
key factors
high impact
user satisfaction
databases
learning algorithm
service quality
machine learning
natural language
virtual machine
factors that influence
positive or negative