Service science: Catalyst for change in business school curricula.
Mark M. DavisIris BerdrowPublished in: IBM Syst. J. (2008)
Keyphrases
- business schools
- graduate school
- information technology
- computer science
- information systems
- web services
- service providers
- data mining
- leading edge
- service discovery
- machine learning
- data management
- intelligent systems
- data collection
- artificial neural networks
- service quality
- customer service
- south africa
- artificial intelligence
- databases