Development of an Automatic Customer Service System on Computer Networks.

Judy C. R. Tseng Yi-Shiang Huang Li-Chen Cheng Gwo-Jen Hwang

Published in: PACIS (2004)

Keyphrases

computer networks
customer service
computer network security
network security
network management
network traffic
intrusion detection system
security problems
customer satisfaction
anomaly detection
computer systems
customer behavior
information processing
database
data analysis
multi agent
information systems