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Preliminary research on customer satisfaction models in Taiwan: A case study from the automobile industry.

Shao-I ChiuChing-Chan ChengTieh-Min YenHsiu-Yuan Hu
Published in: Expert Syst. Appl. (2011)
Keyphrases
  • customer satisfaction
  • probabilistic model
  • service quality
  • customer service
  • databases
  • expert systems
  • fault diagnosis