Understanding customer perceptions of e-service deviations.
Pin-Jiun ChenShari S. C. ShangPublished in: AMCIS (2013)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- service times
- service providers
- electronic commerce
- service oriented
- call center
- customer support
- service quality
- service discovery
- customer behavior
- deeper understanding
- information services
- attitudes toward
- web services
- point of sale
- customer requirements
- management system