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Pin-Jiun Chen
Publication Activity (10 Years)
Years Active: 2013-2013
Publications (10 Years): 0
Top Topics
Deeper Understanding
Point Of Sale
Service Requirements
Customer Support
Top Venues
AMCIS
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Publications
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Pin-Jiun Chen
,
Shari S. C. Shang
Understanding customer perceptions of e-service deviations.
AMCIS
(2013)