Research on Customer Profile Integration of Telecom Enterprises Based on Ontology.
Jianlin WuYan XiongShuangshuang LouBai WangPublished in: CONFENIS (1) (2007)
Keyphrases
- churn prediction
- semantic integration
- domain knowledge
- virtual enterprise
- heterogeneous information systems
- disparate data sources
- electronic commerce
- data integration
- information systems
- knowledge base
- customer relationship management
- customer churn
- domain specific
- customer behavior
- marketing strategies
- semantic web
- semantically heterogeneous
- ontological framework
- business transactions
- knowledge representation
- semantic relationships
- customer service
- social network analysis
- semantically enhanced
- high tech
- knowledge management
- semantic representation
- customer satisfaction
- information integration
- service oriented
- semantic information
- domain ontology