On tool support for Service Level Management: From requirements to system specifications.
Thomas SchaafMichael BrennerPublished in: BDIM (2008)
Keyphrases
- tool support
- service level
- requirements engineering
- software development
- design decisions
- software tools
- lead time
- supply chain
- software projects
- software engineering
- service requirements
- call center
- total cost
- functional requirements
- machine learning
- decision making
- test suite
- service level agreements
- inventory policy
- databases
- written in natural language
- random variables
- data management
- graphical models
- knowledge management
- relational databases
- real world