The Role of ITIL-Based Service Desk in Campus E-learning.
Hong-yu ZhaoXue-yan ZhangYong-qiang WangLi-you YangPublished in: ICPCA/SWS (2013)
Keyphrases
- e learning
- service delivery
- service management
- web services
- service providers
- learning environment
- learning technologies
- higher education
- learning resources
- distance learning
- end users
- learning experience
- learning objects
- learning management systems
- management system
- service composition
- key concepts
- content delivery
- digital libraries
- change management
- university campus