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An Initial Study of Customer-Reported GUI Defects.
Brian P. Robinson
Penelope A. Brooks
Published in:
ICST Workshops (2009)
Keyphrases
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graphical user interface
electronic commerce
user interface
user friendly
customer satisfaction
customer behavior
defect detection
customer service
learning algorithm
customer knowledge
databases
credit card
previously reported
business processes
decision making
machine learning
neural network