Novel role-wise attention mechanism for predicting purchases made through chat-based online customer services.
Yajing WangGang ChenYunjie (Calvin) XuXianghua LuPublished in: Decis. Support Syst. (2023)
Keyphrases
- attention mechanism
- customer service
- web services
- online services
- online learning
- marketing campaigns
- service composition
- credit card
- customer data
- visual attention
- service providers
- chat conversations
- discussion forums
- computer mediated communication
- computer supported collaborative learning
- saliency map
- instant messaging
- biologically inspired
- context aware
- denoising
- service requirements